Sometimes there is no wall box, just a trailing cable. Hi, Having difficulty installing our new broadband. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Browse Virgin Media Virgin Media Community. I just got Virgin Media kit and read all information carefully and checked - 5200805. . I've looked for an external box but cannot find anything. All forum topics; Previous. . Re: No wall socket. Everything you need is posted to you. There will be two distinct input lines coming from each end of the socket. I ve got a green light flashing from our HUB. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hi I have just moved home and have the quick start broadband, we have no wall socket available. V6. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Tudor. Trouble shooter. Reply. 52. TV on the go. I have only got one rectangular shaped white socket. Broadband. Some new sockets may look like one of the below. TiVo. Packages. No wall socket but wire from underneath floorboards. Subscribe to RSS Feed; Mark Topic as New; Mark. Email. But I have no Virgin Media Wall socket in my house. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Tudor. I was trying to book an engineer but I didn’t - 5183428. You can book a technician either by phoning customer support, or waiting for staff to reply here. 08K; 2. Networking and WiFi. QuickStart, set up and connections. Email. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. on 17-12-2022 10:39. Account - Cable. Can a - 5057222 - 2. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. . TV. However, I do not have any of the specified wall sockets available. Virgin Mobile. The installation should take around an hour. You can also check for a loose cable as not all properties have a socket. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Options. I am attaching photos of what i can find in. This hole will typically be up to 1cm in diameter and often positioned near your front door. . This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. All the wall sockets I can see are for BT. Many thanks Krysia - 4353656 - 2. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Get the Hub ready by connecting the wires. Sick of poor Virgin customer service - is 5G broadband any good? in Networking and WiFi 9 hours ago; Top. No virgin media wall socket tired_man. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections SundayNo wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayNo vm wall socket. The box does however have a hole in the bottom, through which i could see some. I have also checked outside and there is no box either on my property or on my boundary wall. 0 Kudos. 2. Community; Volt. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. Volt. Broadband. See the attached photo. . My Virgin Media App. No virgin media wall socket. 19 minutes ago. Gaming Support. in Networking and WiFi 16-10-2023; Add VM socket to new home in QuickStart, set up and. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Thanks! Regards, Bilal. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . Next you'll need to take your second adaptor and plug it into another wall socket. Try the automated service status number 0800 561 0061 to check for any faults in your area. If you look into the back of your Hub, you'll see a port. Account - Mobile. The other is marked TV, & this is used for TV & Broadband. QuickStart, set up and connections. Or if the other end of the white cable is in a more useful. Virgin TV 360. Booking an engineer is easy with Virgin Media. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Go to our service status page. . Re: No Wall Socket for Quickstart. I have taken a look on our side and it looks as though you have spoken with the team regarding this. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I was told when purchasing the broadband package that fi. Joining in. Networking and WiFi. Phone. @robbo321 wrote:. QuickStart, set up and connections. on 04-02-2023 11:17. I've tried looking but can't see a way to book an engineer for this? Thank you. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Removed before I moved in. on 01-12-2022 11:22. Unfortunately I don't know much detail on the coax outlets, although the Virgin installer said they were 'Sky' sockets, if that clarifies anything. A non-split socket will have the sockets and screws in the middle. Stream from Virgin Media. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. We'd love to assist with this, I will send you a PM here soon so we can look into what's. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I found some other soket but I don'. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. 3 weeks ago. ThanksOverall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . TV on the go. Sorry to see that you have been having issues with connecting your equipment. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Browse Virgin Media Virgin Media Community. Mark as New; Bookmark this message;. It said to then wait at least an hour. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. QuickStart, set up and connections. Volt. When ordered it didn't say anything about needing a VM wall socket. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. Some of the cables hanging out the wall were cut off after the house improvements. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Networking and WiFi. Hi, I ordered self-install kit just to find out there is no Virgin socket in my new property. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but - 5218082. However, I do not have any of the specified wall sockets available. QuickStart, set up and connections. This means the Hub needs a reboot. When you place your order, we'll let you know. I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. Re: No Virgin media wall socket. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. Community; Volt. Got my virgin media self install kit but I don't have a virgin socket. When you place your order, we'll let you know. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Networking and WiFi. YNAB enthusiast and extreme coupon-er. Jack14102. Gaming Support. But I have no Virgin Media Wall socket in my house. Speed. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Account - Cable. I have signed up as a new user for Virgin Fibre. - 5201249. Im a new VM customer, and am getting Broadband and phone. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. I am going to send you a private message. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Browse Virgin Media Virgin Media Community. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. No TV. But I have no Virgin Media Wall socket in my - 5169521. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. QuickStart, set up and connections. both appear. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. SpeedCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Hi, I'm awaiting delivery of my broadband equipment today and decided to have a look online at the installation process. Objects can block and slow WiFi. 0 Kudos. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Don’t plug the power cable into a plug socket yet. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Broadband only; Fibre broadband; Switch broadband; Gigabit broadband; Mobile. Speed. Reply. Browse. Stream from Virgin Media. Volt. Get the Hub ready by connecting the wires. Hi, Iv just received my new broadband. Get the Hub ready by connecting the wires. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. My understanding is you can only get the quick start kit if the house has had VM in the past. 0 Kudos ReplyYep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. Options. Broadband. Hi we have bouhgt a quick start kit but there isnt any suitable wall socket how can we schedule a technician for our problem please help we - 5220279. Tudor. Gaming Support. Subscribe to RSS Feed; Mark Topic as New;. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Home Phone. cable. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. . there is brown box outside but the cables are not coming in . Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday Tudor There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Have you checked to make sure there is no other kind of connection?. You have at least tested the ringing capacitor issue in the diagnostic process. I can only find the TV socket. No wall socket. New to the UK and just moved into our first home here. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 0. Home. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Restart your equipment. You need a small spanner to remove this, then push the provided connector over the exposed end. The isolator has a terminator cap (marked below) fitted to the open end. You might like to try giving full details here first to get some advice. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. I’ve got. Networking and WiFi. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Call the Pre-installation and delivery team on 0800 052 1734. It varies between the altnets. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. However, I do not have any of the specified wall sockets available. Virgin Media; My Virgin Media; Shop;. Hi there I moved house with my family and we wanted to move to Virgin Media. 😁 I tried Virgin Customer Services with this but they werent able to answer. Options. We have the quickstart pack but sadly cannot get broadband set up and working. Incidentally the phone socket is redundant if not in use and can be safely removed. I have a separate Virgin media feed into the house, with TV and broadband. I have a separate Virgin media feed into the house, with TV and broadband. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. Options. -a power cable for the hub's adapter. Both your fibre cable and Wi-Fi router will be plugged into this. #2. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. We have the quickstart pack but sadly cannot get broadband set up and working. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. £8p/m extra or included with Gig1 or Volt. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Forum; Apps. Available with M50 broadband or faster. Sometimes there is no VM wall box, just a trailing cable. Broadband. 194. How and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayRe: No wall socket. B&Q are running low on these however. The cable could be hidden within, or behind, furniture. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. Connect the Hub’s power cable with the blue tab. Choose the best spot for your wifi hub. I unscrewed it and there is a male isolator inside the box. Volt. 0 Kudos Share. SpeedSolved: We recently applied for a virgin package of tv, phone and broadband. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. on 02-01-2023 15:12. Sometimes there is no wall box, just a trailing cable. 100. Virgin TV 360. Can I arrange an engineer asap? - 5228161. Then cables run from there to the Virgin cable box and optionally a cable broadband modem if you use that service. on 03-12-2022 10:11. I'm very sorry to hear about the non wall socket. That is a rooftop aerial outlet for Freeview TV. Back a step. Tudor. Virgin TV 360. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. ago Sometimes you will get a random cable sticking out of a wall with no isolator. Virgin Media; My Virgin Media. Most QuickStart kits have just 6 cables, connectors and powerlines to. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Community; Volt. Dear Sir/Madam, I moved 2 days ago and I made application for moving my internet package. Connect the Hub’s power cable with the blue tab. According to Virgin media I should have service at my new home, but I couldn’t see any wall socket at home. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayAwful first impressions of Virgin Media. Virgin Mobile. Quickstart is the quickest and easiest way to setup our services. in QuickStart, set up and connections 13-09-2023Hi VM, We've recently moved home and the existing Virgin Media wall socket is located in one of the 1st floor bedrooms (which belongs to our child, therefore concerned they may switch it off). Networking and WiFi. The wall box may be branded with the logos of an old cable TV company (not VM). Sadly a lot of sockets get removed from properties, which VM have no knowledge of. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayPlug the cables into the Hub. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. #2. I have received my quick start-up kit. Call the Pre-installation and delivery team on 0800 052 1734. 13. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. How can I get a technician getting things sorted?We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. virgin media internal wall box. You need to go outside and locate the brown or grey omnibox on the wall. Hello Jessica_1234 Thank you for raising your installation query and issues with us via the forums and welcome to the community. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. There are multiple different branded wall boxes inside our flat but none. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656on 21-02-2023 17:48. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Vonage 2nd line. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. The hub got delivered on time as promised. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. QuickStart, set up and connections. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. White power light is on and internet light is flashing green. Some of the cables hanging out the wall were cut off after the house improvements. 0 Kudos Reply. I wanted. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. When your number transfers, your BT socket will go dead. Can I find out when our switch over will be and/or do I. Reasons for internet connection problems Understand what the lights mean on the WiFi. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. You can also identify a split socket looking at the side. QuickStart, set up and connections. QuickStart, set up and connections. 0 Kudos Reply. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Vonage 2nd line. Kit arrived today…no wall box so unable to install. If you don’t want to run a test right now, we’ve got some handy tips for you to try below. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. on 10-02-2022 17:26. Email. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Finally, they'll complete the setup to make sure it's all working. Also tried the Ethernet, not. 2. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. . If an engineer is offered - accept that. SpeedI recently applied and received the delivery for a virgin package of tv broadband. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can. Hi there @harpreetsingh21. No Virgin Media Wall Socket. in. Speed.